We offer e-mail and telephone support to faculty, students and administrators. Our help desk analysts can answer questions related to all aspects of our products. All inquiries are routed to the most qualified person on our team, with issues escalated as required.
We have tutorials, animated demos and help manuals to guide you through all of Chalk & Wire’s features and functions. Additionally, each year we hold a 3-day conference in which participants explore the design and refinement of electronic portfolios, assessment, and reporting processes.
Whether you are an administrator seeking advice of a conceptual nature, a student who needs help with creating his electronic portfolio, or a faculty member/assessor who has a question about how to provide feedback to students, our comprehensive support system is there for you every step of the way.
If you are already a Chalk & Wire user, please use our on-line support e-mail.
Send mail to support@chalkandwire.com. The Help Desk routes your question to the person in our team most qualified to assist you. Issues are automatically escalated if they are not solved within a specified time frame. This service is available from 7:00 am–7:00 pm Eastern.
Call us directly.
Toll Free: 1-866-949-6800 (7:00 am–7:00 pm, Eastern Standard Time, Monday to Friday). If no one answers, we are probably helping other Chalk & Wire users. Please leave a detailed message and we will return your call promptly.
