Administration > Users Page

Codes Page: Renew Users

When an account has expires, the data and information in that account is still held by Chalk and Wire. To get access to it, you will need to renew the persons account using a special Renewal code.

You need an appropriate renewal code for the level of account you want to renew. For example, to renew an expired assessor account, click Renew Users next to a renewal code for assessors, as show below:

If you need a renewal code, contact Chalk and Wire.

You can then choose which expired accounts you want to list. Only expired accounts are listed in the date range you choose (below):

Check off the accounts you want to renew, and click OK:

The balance of the renewal code will be reduced, and your accounts expiry date extended. The accounts will now be accessible for the duration of this code- in this example, the duration for code TIX448877 is 5 years, so the assessor will be able to get into their account for another 5 years from the date you renewed.

Administration > Users Page